When we began our business in 1992, we started by creating a strong foundation. Even before developing a business plan, we established a set of values that we live each day. Our associates test everything we do against these values:

Do what is ethical, fair and makes good business sense.
Do our best.
Treat others as we want to be treated.

As a residential mortgage servicer, we know that homeownership is the cornerstone of the American dream and we recognize its importance in building wealth and improving the lifestyles of families throughout our nation.

Option One plays a significant role in the housing market and understand our obligation to make our services as easy to understand as possible for the consumer. Further, as an equal opportunity lender and servicer, we know how much our customers rely on us for honesty, fairness and a dedication to serving their best interests. We have made a commitment to serve our customers well.

We support strong consumer protections to prevent misconduct in mortgage lending and have taken a leadership stand against abusive servicing practices, which harm not only consumers but also affect the reputations of all servicers. As responsible mortgage bankers, we comply fully with all mortgage-lending laws. These include the Fair Debt Practices Collection Act, the Real Estate Settlement Procedures Act, the Truth-in-Lending Act, the Fair Credit Reporting Act, the Fair Housing Act and the Equal Credit Opportunity Act.

When we created our Best Practices in Servicing, we were guided by these laws, but in the end, relied most heavily on the principles set forth in our well-established company values. They serve as our touchstone in providing high ongoing levels of service to our customers as we meet their changing needs over time and work to advance their understanding of the mortgage lending process.

Servicing continued
Serving You Right from the Start
When It’s Time to Make Your Payment
If You’re Interested in Refinancing
Protecting You and Your Home
We Want You to Keep Your Home
Behind the Scenes at Option One

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Servicing Best Practices PDF