“Nicole has been nothing short of incredible! She has taken the time to really research our questions and explain them so that we finally understand. … [She] has made herself available to assist us in whatever way she can. Option One should be proud to have Nicole as an employee as it is only a reflection of what a fine company it is that employs her.”
-M.K., California

“I appreciate your dedication and time in helping me to find answers and in getting some sort of resolution. I appreciate you seeing me as more than just another customer but as an individual case and as a person. I thank you for that!”
-A.M., Massachusetts

“I wanted to compliment Matt’s excellent customer service over the phone”.
-B.B., California

“I don’t know how to thank Nathalie. I have never come across anyone that was so thoughtful and understanding. I felt so respected; she made me feel like a human being. She deserves to be Consumer Advocate of the Century - BRAVO!!”
-M.F., New York

“…[Sue and Matt] excel at their job and represent Option One in the best way possible. I would like to acknowledge them for their fine work. They both treated me like a person and not a loan number. They both took the time to explain what can and can’t be done. [They] should go home at the end of the day knowing that they helped someone even in a small way and feel good about it.”
-J.O., Rhode Island

“I am very happy with how Bob handled my call. I felt very comfortable speaking to him. I have offers from other mortgage companies but because of your good customer service I will think twice before leaving Option One.”
-A.N., Florida

“Thank goodness for the day I received a call from Adrian. She called me to make sure I was taken care of. [She] got involved and personally followed up with me through the end. She was courteous, very knowledgeable and professional. She is a major asset to your staff. It was very refreshing to work with someone that truly cares about doing her job.”
-M.E., Florida

“I wanted to let you know you how exceptional Connie is. Her calm, patient manner was a great help to the borrower and myself when stress levels were at an all-time high. [She] was extremely professional and courteous in every conversation I had with her. I was super impressed with her public relations skills and her ability to make the borrower feel like they’re not just another loan number. When I am in the market for a mortgage, I will definitely look to do business with Options One in the future.”
-J.D., Michigan

“I was so happy and relieved to find a department that could handle my issue right away. I was also glad to hear that you took my payment over the phone at the same time. It was very convenient.”
-C.W.

“I want to thank you, Option One, for taking the time to listen and to care! I received the one-on-one and follow through I deserved and needed. I also appreciate you seeing me as more than just another customer, but as an individual case and as a person.”
-A.M.

“I wanted to let you know what a great experience I had with Danielle helping me out on this loan. This problem was directed to [her] on Monday. By Tuesday morning it was completely resolved. SUPER, SUPER service!! Thanks so much for having such a fine associate like Danielle to help us!!”
-P.F.