Below you will find answers to our borrowers most frequently
asked questions. If you can't find what your looking for,
please call one of our helpful customer service associates
at 800.648.9605.
| |
| Adjustable Rate Mortgage (ARM) |
| 1. |
What is an ARM? |
Answer:
An ARM loan (aka Adjustable Rate Mortgage) is a mortgage for which the interest rate is not fixed, but changes during the life of the loan in line with movements in an index rate.
|
|
| 2. |
What is a Margin? |
Answer:
The margin is the number of percentage points the lender adds to the index rate to calculate the ARM interest rate at each adjustment. |
|
| 3. |
Will I know in advance how much my payment may go up? |
Answer:
With an adjustable rate mortgage, your future monthly payment is uncertain. Some types of ARMs put a ceiling on your payment increase or interest-rate increase from one period to the next. Virtually all types must put a ceiling on the rate increases over the life of the loan. |
|
| 4. |
How is the interest rate calculated on an ARM loan? |
Answer:
Most ARM loans calculate the interest rate adjustment by adding a margin to the index. |
|
| 5. |
What is the ARM adjustment period? |
Answer:
The frequency with which your interest rate may change is called the initial note adjustment period. The most common ARM adjustment periods are every 6 months or every 12 months. The frequency of ARM adjustments is established at the time of application and the terms will be outlined in your ARM note. |
|
| 6. |
Can I convert my loan from an ARM to a fixed rate loan? |
Answer:
Unless your loan document specifically allow for this option, you may not convert your loan to a fixed rate loan without paying off your current mortgage and refinancing to a fixed rate mortgage. If your loan documents do provide for this option, they will specify when you can exercise this option and how the fixed rate will be determined. |
|
| 7. |
What is Adjustment Date? |
Answer:
The day when the interest rate changes on a adjustable rate mortgage (ARM). After an initial period where an ARM's interest rate remains the same, the rate changes on the adjustment date to reflect the current market rate. It will continue to adjust over the life of the loan. |
|
| 8. |
What is Interest Rate Cap? |
Answer:
The limit on how much the interest rate on an adjustable rate mortgage (ARM) can go up or down. Most ARMs have two types of interest rate caps (1) lifetime caps, which are required by law, limit the increase and decrease of a rate over the full course of a loan. A 6% lifetime cap, for example, means the rate cannot go beyond 6% points over or under the initial rate; and (2) periodic caps, which limit the rate change from one adjustment period to the next, even if the market interest rates significantly rise or fall during this time. A lifetime cap is also referred to as a ceiling or floor. |
|
| 9. |
What is Index? |
Answer:
An economic indicator that lenders use to set an adjustable rate mortgage's (ARM) interest rate. Each ARM is tied to a specific index. Since some indices move up and down faster than others, it's wise to find out which index is connected to your ARM. |
|
| 10. |
What is Initial interest rate? |
Answer:
The starting interest rate of an adjustable rate mortgage (ARM). The initial interest rate on an ARM is fixed for a certain period then adjusts to reflect overall market rates. Fixed rate loans, on the other hand always have the same interest rate for the life of the loan. |
|
|
Back to topics |
| Automatic Payment Withdrawal |
| 1. |
How do I set up free automatic payments from
my checking or savings account? |
Answer:
To set up this free service, download
an Automatic
Drafting Authorization Form and follow the simple instructions.
Option One withdraws payments on
the 1st, 5th, 10th or 16th day of
each month. You must select a draft
date that is on or before the late
charge date specified in your Mortgage
Note. If your selected date falls
on a weekend, the withdrawal will
occur on the next business day.
Please ensure funds are available
on your selected date. If you need
assistance call our helpful customer
service associates 800.648.9605. |
|
| 2. |
How long will it be before automatic payments
are deducted from my account? |
Answer:
If you requested automatic payment
withdrawal at your closing, your
payments will not be withdrawn until
you receive a confirmation letter
from Option One. This confirmation
letter will confirm that your automatic
payment withdrawal has been setup
and the date of your first payment
withdrawal. The automatic withdrawal
program can take up to 60 days to
start from the time Option One receives
your request. This is because a
test run must be processed prior
to the first automatic withdrawal. |
|
| 3. |
What happens if I do not have enough funds
to cover my automatic withdrawal payments? |
Answer:
Your automatic withdrawal will be
returned as non-sufficient funds
just like a paper check would. To
prevent this from happening, please
contact Customer Service at 800.648.9605
to work through a solution.
Please note: All payments
made to cover non-sufficient funds
must be from certified funds (i.e.
Cashier’s Check, Money Order,
Western Union Quick Collect®,
Bank Wire, etc.). The automatic
withdrawal program will withdraw
funds for your previous month’s
amount due until the non-sufficient
funds payment is received, including
any non-sufficient funds fees. Additionally,
if two non-sufficient funds transactions
occur within a six-month period,
automatic withdrawal will be discontinued. |
|
| 4. |
How do I cancel the automatic withdrawal on
my account? |
Answer:
To cancel the automatic withdrawal
plan you will need to download an Automatic
Drafting Deletion Form and follow
the simple instructions. If you
need assistance call our helpful
customer service associates 800.648.9605.
|
|
|
Back to topics |
| Escrow Accounts |
| 1. |
What is an escrow account? |
Answer:
An escrow account (also known as
an impound account) is an account
established with Option One to help
borrowers pay taxes and insurance
premiums for your mortgaged property.
Deposits are made to the escrow
account through monthly payments
made along with the principal and
interest amounts due. Note that
payments of supplemental tax bills
are not paid from your escrow account.
Please pay any supplemental tax
bills directly to the taxing authority.
Please
note:an
escrow account is not automatically
established unless it becomes
necessary to add insurance to
your property or there is a past
due tax bill on your property.
In these cases, Option One will
notify you of these changes and
advise you of the new required
payment amount.
|
|
| 2. |
How do I set up an escrow account on my mortgage? |
Answer:
You may contact Customer Service
for detailed instructions on how
to set up an escrow account by calling
800.648.9605. Escrow accounts can
be set up at the loan closing or
any time after that. |
|
| 3. |
What is the current escrow balance? |
Answer:
This is the amount of money in your
escrow account available to pay
taxes or insurance for your property.
The escrow balance can be found
on your monthly billing statement
or by viewing your Current Loan
Information page or the Escrow Information
page in the My
Account section of this Web
site. |
|
| 4. |
What part of my payment is being applied to
my escrow account? |
Answer:
The amount of escrow applied to
your escrow account is determined
by the amount needed to pay your
taxes and or insurance on a yearly
basis. This amount will change only
when the amount needed to pay these
items either increases or decreases,
or the scheduled payment for the
last year has not been met. You
can find the amount of your escrow
payment listed on your monthly billing
statement or by visiting the Escrow
Information page in the My
Account section of this Web
site. |
|
| 5. |
Am I required to set up an escrow account
with Option One to pay my taxes and insurance? |
Answer:
While, in most instances, your loan
documents specify that you must
make monthly contributions to an
escrow account for payment of your
taxes and insurance, Option One
does not require that you set up
an escrow account as a prerequisite
when approving your loan. Option
One’s policy is generally
to set up an escrow account only
upon the request of the borrower
but Option One reserves the right
to impose an escrow account under
certain circumstances. |
|
| 6. |
Why should I set up an escrow account to pay
my taxes and insurance? |
Answer:
With an escrow account, you do not
have to worry about paying a large
tax or insurance bill when it comes
due. Option One will always ensure
that your taxes and insurance are
paid when they become due. You do
not have to worry about budgeting
for these items. |
|
| 7. |
How does an escrow account work? |
Answer:
An escrow account acts like a savings
account maintained by the lender.
Monthly deposits, which are built
into your mortgage payments, are
made to your escrow account for
future disbursements of your property
taxes and/or insurance premiums.
Option One will use the funds deposited
to pay your property taxes and insurance
premiums as they become due.
Please
note: Escrow
accounts provide only for property
taxes on parcels secured by your
mortgage and/or insurance that
is required by your mortgage.
Example: If your property were
not in a flood zone, flood insurance
would not be required on your
property, but if you choose to
carry flood insurance, funds collected
in your escrow account would not
pay for this type of insurance.
|
|
| 8. |
How much would my payment go up if I establish
an escrow account? |
Answer:
Your monthly payments will increase
depending on the amount of your
taxes and/or insurance premiums.
To estimate how much
your monthly mortgage payment would
increase after establishing an escrow
account, first gather the following
figures and use the formula below:
1) Total Annual
Property Taxes for all collecting
agencies = ____________________
+
2) Total Annual Insurance Premium
for all required policies = ____________________
Total of lines 1
and 2 divided by 12
Equals estimated total monthly
escrow collection = ________________________
|
|
| 10. |
How can I keep track of payments made to my
escrow account? |
Answer:
In the activity section of your
billing statement you will see what
was paid, how much and when it was
paid. Please note, payments made
will only be reflected on the billing
statement sent the month following
the payment. Also you will receive
a very detailed annual escrow analysis
that will show, among other items,
moneys collected, disbursements
made, and anticipated disbursements
for the coming year. |
|
| 11. |
What if you have to pay my taxes or insurance
premium and there are not enough funds in
my escrow account to pay the full amount? |
Answer:
Option One will pay the full amount
due for your taxes and/or insurance
premiums even if you are short in
your escrow account, then we will
simply collect the shortage back
from you in small, additional monthly
installments. |
|
| 12. |
Is an initial deposit required to establish
an escrow account? |
Answer:
There is no fee required to establish
an escrow account with Option One,
however a deposit for the purpose
of creating an initial balance in
your escrow account is needed. Over
the first twelve months your escrow
account is active, Option One will
collect this deposit in 12 equal
payments. This amount is in addition
to that which is collected to pay
all installments of taxes and/or
insurance premiums that will be
paid from your escrow account. |
|
| 13. |
I have taxes and/or insurance due now; will
I still be able to set up an escrow account? |
Answer:
All taxes and insurance premiums
must be paid in full and current
prior to establishing an escrow
account. If you have a tax or insurance
premium due within one (1) month
of our receipt of your escrow setup
request, you must first pay those
items as they come due. In addition
you may need to provide Option One
with proof of payment when submitting
your request. |
|
| 14. |
What is acceptable proof of payment? |
Answer:
A copy of both sides of your canceled
check or a paid receipt from your
tax agency or insurance company
is acceptable. |
|
| 15. |
How will I know if you have received my request
and have completed the escrow setup? |
Answer:
We will respond to you in writing
once we have completed your escrow
setup. You will receive a letter
from us with the details of your
escrow account, as well as what
your new payment amount is and when
that payment becomes effective.
In addition, you will
receive an initial Annual Escrow
Account Disclosure Statement shortly
thereafter. This statement will
give you your escrow projection
for the next 12 months. |
|
| 16. |
Do I need to do anything with the Annual Escrow
Analysis Statement? |
Answer:
Your escrow analysis statement will
show you what is projected to be
paid out of your escrow account
over the following 12 months to
ensure that your property taxes
and related insurance premiums are
kept current. You should review
this document to make sure that
Option One is planning to pay your
taxes and/or insurance premiums
at the correct time and for the
correct amount. Discrepancies should
be reported to Option One immediately. |
|
| 17. |
How often will I get an Escrow Account Disclosure
Statement? |
Answer:
Option One will analyze your escrow
account at least once every 12 months
to ensure there are sufficient funds
being collected to make all scheduled
payments as needed. The analysis
determines if any adjustments need
to be made to your escrow payments
based on projected escrow disbursements
for the coming year. Each time you
receive an analysis statement you
should review it for accuracy and
contact Option One if you have any
questions regarding your tax and/or
insurance premium disbursement(s).
(A sample disclosure is included) |
|
| 18. |
What if I want to change insurance carrier(s)? |
Answer:
You are free to change insurance
carriers any time you wish. Having
an escrow account does not mean
you cannot make changes to your
insurance. For a smooth transition,
please ensure your new insurance
company is aware that your insurance
is escrowed and provide them with
the following mailing address so
Option One can ensure your monthly
premium is paid on time.
Option
One Mortgage Corporation
Attn: Insurance Department
PO Box 949 Orange, Ca 92856
In addition, you can
update your insurance information
on our Web site at www.updatemyinsurance.com/01 |
|
| 19. |
What if I want to make changes to my current
insurance policy? |
Answer:
You are free to make policy changes
as long as they comply with the
insurance requirements set forth
by your mortgage. Your insurance
agent should be familiar with these
requirements and, in most cases,
will let you know if your changes
will be acceptable. |
|
| 20. |
What should I do with the tax bills that I
may continue to receive? |
Answer:
If you are escrowed for taxes and
you receive a tax bill you can call
Option One’s Customer Service
Department at 800.648.9605 or mail
a copy of your tax bill (please
keep the original for your records)
to:
Option One Mortgage
Attn: Tax Department
P.O. Box 5155
Pasadena, CA 91107-0515
Fax: 626-345-2046
|
|
| 21. |
What if I am receiving ‘supplemental’
or ‘added assessment’ tax bills? |
Answer:
If you have received this type of
tax bill, this would indicate that
your property is a new purchase
and/or new construction. Supplemental
or added assessment tax bills are
collected due to changes in the
assessed value of the property associated
with change of ownership or substantial
property improvements. We suggest
that you wait until you begin receiving
fully assessed tax bills prior to
setting up an escrow account. Option
One is not able to pay your supplemental
or added assessment tax bills. |
|
| 22. |
What if my taxes were escrowed when my loan
was originated and I get a supplemental or
added assessment tax bill? |
Answer:
At the time your loan was originated,
your tax amounts should have been
computed based on the fully assessed
value of your property at the time
of purchase. Therefore, your escrow
deposits will be collected at the
higher tax amount even though Option
One will only be able to pay the
secured tax bill that may not yet
include the additional amounts.
However, Option One may be able
to offer some assistance if you
are having problems paying the supplemental
or added assessment tax bills. Please
contact Option One’s Customer
Service Department at 800.648.9650
so they can discuss your options
with you. |
|
| 23. |
Who should I call if I have questions about
my escrow account? |
Answer:
If you have questions about your
escrow account, please contact Option
One immediately. Our Customer Service
Department can be reached at 800.648.9605
to answer any of your questions.
|
|
| 24. |
What if my monthly mortgage payment is automatically
drafted from my checking account? |
Answer:
Setting up an escrow account will
not affect your automatic payment
drafting. Once Option One sets up
your new payment, it will draft
from your bank account at the new
payment amount. It will be your
responsibility to ensure that there
are sufficient funds in your account
on your scheduled payment drafting
date. |
|
|
Back to topics |
| Flood |
| 1. |
What is flood insurance? Isn’t flood
damage covered by homeowner’s insurance? |
Answer:
Flood insurance provides monetary
protection against direct physical
loss by or from a flood to an insured
property. Standard homeowner’s
insurance does not cover property
damage caused by a flood. |
|
| 2. |
Why are mortgage companies, and or lending
institutions involved in requiring flood insurance? |
Answer:
The federal government first mandated
flood insurance coverage for properties
in designated flood hazard areas
in 1973 by requiring federally regulated
banks, mortgage companies, loan
servicers and other lending institutions
to make flood insurance coverage
a condition of the loan. |
|
| 3. |
What is the Federal Emergency Management Agency? |
Answer:
In 1979, through an executive order
of President Carter, FEMA was created
as a separate federal agency responsible
for coordinating national hazard
mitigation and recovery efforts.
In March 2003 FEMA became part of
the newly formed Department of Homeland
Security under the Office of Emergency
Preparedness and Response. |
|
| 4. |
What is the National Flood Insurance Program? |
Answer:
The National Flood Insurance Program
(NFIP) is managed by FEMA and contains
three components: flood insurance,
floodplain management and flood
hazard mapping. Participation in
the NFIP is determined by whether
the community adopts and enforces
floodplain management ordinances
in exchange for the protection of
federal flood insurance availability
to its citizens. For more information,
visit their web site at www.fema.gov/business/nfip |
|
| 5. |
Is a Standard Flood Hazard Determination Form
required for a condominium unit, a cooperative
unit, or a commercial building? |
Answer:
Yes, the mandatory purchase requirements,
including the requirement for a
flood zone determination, apply
equally to condominium and commercial
properties as they do to residential
properties. |
|
| 6. |
How do lending institutions determine a loan’s
flood insurance requirement? |
Answer:
The steps, as outlined by FEMA,
to make the flood zone determination
are as follows: (1) Find the correct
flood map, (2) Find the general
location of the subject property,
(3) Find the specific location of
the subject property’s improvements
on the flood map, and (4) Identify
the flood insurance risk zone as
shown on the flood map. |
|
| 7. |
What are the Flood Zone Definitions? |
Answer:
| Purchase
of Flood Insurance Mandatory
in Participating Communities |
| A: |
Areas subject to a one percent
or greater annual chance of
flooding in any given year.
Because no detailed hydraulic
analyses have been performed
of these areas, no base flood
elevations are shown. |
| AE,
A1-A30: |
Areas subject
to a one percent or greater
annual chance of flooding in
any given year. Base flood elevations
are shown as derived from detailed
hydraulic analyses. (Zone AE
is used on new and revised maps
in place of Zones A1-A30). |
| AH: |
Areas subject
to a one percent or greater
annual chance of shallow flooding
in any given year. Flooding
is usually in the form of ponding
with the average depths between
one and three feet. Base flood
elevations are shown as derived
from detailed hydraulic analyses. |
| AO: |
Areas subject
to a one percent or greater
annual chance of shallow flooding
in any given year. Flooding
is usually in the form of sheet
flow with average depths between
one and three feet. Average
flood depths are shown as derived
from detailed hydraulic analyses. |
| AR: |
Areas subject
to a one percent or greater
annual chance of flooding in
any given year, which results
from a temporary increase in
flood hazard because a flood
control system that provided
protection is no longer providing
the same level of protection. |
| A99: |
Areas subject
to a one percent or greater
annual chance of flooding in
any given year, but which ultimately
will be protected by completion
of a flood protection system
under construction. No base
flood elevations or flood depths
are shown. |
| V: |
Areas along
coasts subject to a one percent
or greater annual chance of
flooding in any given year with
additional hazards associated
with velocity wave action. Because
no detailed hydraulic analyses
have been performed of these
areas, no base flood elevations
are shown. |
| VE,
V1-V30: |
Areas along
coasts subject to a one percent
or greater annual chance of
flooding in any given year with
additional hazards associated
with velocity wave action. Base
flood elevations are shown as
derived from detailed hydraulic
analyses. (Zone AE is used on
new and revised maps in place
of Zones A1-A30). |
| Flood Insurance Available in
Participating Communities but
not Mandatory |
| D: |
Areas where
flood hazards are undetermined,
but flooding is possible. |
| X,
C: |
Areas of minimal
flood hazard from the principal
source of flood in the area
and is determined to be outside
of the 0.2 percent annual chance
floodplain. (Zone X is used
on new and revised maps in place
of Zone C). |
| X
(Shaded), X500, B: |
Areas of moderate
flood hazard from the principal
source of flood in the area
and is determined to be between
the limits of the one percent
annual chance floodplain and
the 0.2 percent annual chance
floodplain. (Shaded Zone X is
used on new and revised maps
in place of Zone B). |
| X
FUT: |
Areas that would
be inundated by the one percent
annual chance floodplain based
upon future conditions hydrology
(also known as the future SFHA). |
| None: |
Areas that do
not appear on a Flood Insurance
Rate Map or Flood Hazard Boundary
Map, thus the flood hazards
are undetermined, but flooding
is possible. |
|
|
| 8. |
Where can I find more information about obtaining
a Flood Elevation Certificate? |
Answer:
More information
and/or a free quote can be obtained
by calling First American Flood Data
Services at (877) 877-5964 or visiting
their web site at www.elevationcert.com |
|
| 9. |
It’s better to find an agent where the property is located - here’s a great resource! |
|
Back to topics |
| Insurance |
| 1. |
Who should I contact regarding my property
insurance? |
Answer:
Call Customer Service at 800.648.9605. |
|
| 2. |
Why did I receive a letter stating I need
to provide proof of insurance? |
Answer:
We send a letter when we have not
received evidence of insurance coverage
from your insurance agent or insurance
company. If you have this information,
please mail copies to Option One’s
Insurance Department at P.O. Box
949, Orange, CA 92856 or fax a copy
to 949.465.7265. You may also have
your insurance agent contact the
Insurance Department on your behalf
at 800.278.9939. Option One requires
that you maintain adequate insurance
coverage on the property as described
in your Note and Mortgage. If it
is determined that there is no current
insurance coverage for the property,
a policy will be purchased by Option
One. You will be responsible for
paying the premium for this coverage.
|
|
| 3. |
How do I get my insurance claim check endorsed? |
Answer:
Claim checks up to $5,000 will be
endorsed by Option One without a
copy of the original claim. Checks
over $5,000 will be placed in a
Replacement Reserve Account and
payments made as the repairs are
verified. For additional information
write to our Insurance Department
at P.O. Box 949, Orange, CA 92856
or call 800.278.9939. |
|
| 4. |
What should I do if I receive an insurance
cancellation notice? |
Answer:
If you have an escrow account and
your insurance has been cancelled,
please contact us at 800.648.9605.
If you do not have an escrow account,
and your policy has been cancelled,
you must renew your policy or acquire
insurance through another company,
and provide the new policy information
to our Insurance Department at P.O.
Box 57054, Irvine, CA 92619-7054
or fax to 949.465.7265. Please remember
to write your Option One account
number on the bill or letter. |
|
| 5. |
What is lender-placed insurance? |
| | | |