Frequently Asked Questions

Below you will find answers to our borrowers most frequently asked questions. If you can't find what your looking for, please call one of our helpful customer service associates at 800.648.9605.

Topics
Adjustable Rate Mortgage (ARM) Monthly Billing Statement
Automatic Payment Withdrawal Payments
Escrow Accounts Refi or Selling of Property
Flood Taxes
Insurance Transfer of Service Notice
Adjustable Rate Mortgage (ARM)
1. What is an ARM?
2. What is a Margin?
3. Will I know in advance how much my payment may go up?
4. How is the interest rate calculated on an ARM loan?
5. What is the ARM adjustment period?
6. Can I convert my loan from an ARM to a fixed rate loan?
7. What is Adjustment Date?
8. What is Interest Rate Cap?
9. What is Index?
10. What is Initial interest rate?

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Automatic Payment Withdrawal
1. How do I set up free automatic payments from my checking or savings account?
2. How long will it be before automatic payments are deducted from my account?
3. What happens if I do not have enough funds to cover my automatic withdrawal payments?
4. How do I cancel the automatic withdrawal on my account?

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Escrow Accounts
1. What is an escrow account?
2. How do I set up an escrow account on my mortgage?
3. What is the current escrow balance?
4. What part of my payment is being applied to my escrow account?
5. Am I required to set up an escrow account with Option One to pay my taxes and insurance?
6. Why should I set up an escrow account to pay my taxes and insurance?
7. How does an escrow account work?
8. How much would my payment go up if I establish an escrow account?
10. How can I keep track of payments made to my escrow account?
11. What if you have to pay my taxes or insurance premium and there are not enough funds in my escrow account to pay the full amount?
12. Is an initial deposit required to establish an escrow account?
13. I have taxes and/or insurance due now; will I still be able to set up an escrow account?
14. What is acceptable proof of payment?
15. How will I know if you have received my request and have completed the escrow setup?
16. Do I need to do anything with the Annual Escrow Analysis Statement?
17. How often will I get an Escrow Account Disclosure Statement?
18. What if I want to change insurance carrier(s)?
19. What if I want to make changes to my current insurance policy?
20. What should I do with the tax bills that I may continue to receive?
21. What if I am receiving ‘supplemental’ or ‘added assessment’ tax bills?
22. What if my taxes were escrowed when my loan was originated and I get a supplemental or added assessment tax bill?
23. Who should I call if I have questions about my escrow account?
24. What if my monthly mortgage payment is automatically drafted from my checking account?

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Flood
1. What is flood insurance? Isn’t flood damage covered by homeowner’s insurance?
2. Why are mortgage companies, and or lending institutions involved in requiring flood insurance?
3. What is the Federal Emergency Management Agency?
4. What is the National Flood Insurance Program?
5. Is a Standard Flood Hazard Determination Form required for a condominium unit, a cooperative unit, or a commercial building?
6. How do lending institutions determine a loan’s flood insurance requirement?
7. What are the Flood Zone Definitions?
8. Where can I find more information about obtaining a Flood Elevation Certificate?
9. It’s better to find an agent where the property is located - here’s a great resource!

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Insurance
1. Who should I contact regarding my property insurance?
2. Why did I receive a letter stating I need to provide proof of insurance?
3. How do I get my insurance claim check endorsed?
4. What should I do if I receive an insurance cancellation notice?
5. What is lender-placed insurance?