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You can contact us by mail or phone. Select the method that works best for you!.

Mailing Addresses

Customer Service:
	Option One Mortgage Corporation Attention: Customer Service P.O. Box 57054 Irvine, CA 92619-7054 Phone: 800.648.9605
*Regular Mailed Payment Addresses.
	Send payments from eastern states to: Option One Mortgage Payment Processing P.O. Box 44042 Jacksonville, FL 32231-4042
	Send payments from western states to: Option One Mortgage Payment Processing P.O. Box 92103 Los Angeles, CA 90009-2103
Overnight Delivery or Express Mail Addresses:
	Send payments from eastern states to: Option One Mortgage Corporation 4600 Touchton Road East Building 200, Suite 102 Mail Stop J1 – CASH Jacksonville, FL 32246
	Send payments from western states to: Option One Mortgage Corporation 6501 Irvine Center Drive Mail Stop DC-CASH Irvine, CA 92618
Corporate Address:
	Option One 3 Ada Irvine, CA 92618
Mailing Address:
	Option One Attn: Servicing Unit P.O. Box 57054 Irvine, CA 92619-7054

Telephone Numbers

Customer Service:	800.648.9605 - Toll Free 949.790.8505 - Fax
Tax-Related Inquiries:	877.283.0046
Insurance Inquiries:	800.278.9939 - General 800.648.9605 ext. 38520
Insurance Loss Draft/Claim Chcks:	800.648.9605
**Automated Loan Info:	800.648.9605
Having trouble making your payments?
Home Retention Team	888.275.2648 (1.888.A PLAN 4 U)

	*Please write the loan number on your check.
	**This service requires loan number, social security number, and proper zip code to access.

Customer Advocacy
Option One works hard to provide borrowers with the highest-quality customer service, but we know there are times when borrowers still feel they are not getting what they need. If you feel you have not received appropriate customer service, you can contact the Office of Customer Advocacy at 949.790.3600.