Best Practices

Keeping Your Home
Helping you keep your home is one of Option One’s main priorities. Our specially trained associates will evaluate your loan before the foreclosure process begins. These associates will work closely with you to ensure that a variety of workout options, such as extended repayment plans, have been explored. Please visit Home Retention Questions and Answers for more information.

No Incentive Compensation
Our associates do not receive additional compensation based on the payments they collect. Rather, they receive incentives as a motivation for achieving a courteous and quality interaction with our customers, which results in a resolution of financial issues thus helping the majority of our borrowers keep their home.

Borrower Outreach
We focus on keeping borrowers in their homes through participation in Home Ownership Preservation Foundation/Efforts (HOPF/HOPE) across the nation. This public-private partnership connects borrowers in high foreclosure areas with free counseling services. Additionally, Option One loss mitigation specialists work with local non-profits and HOPE partnerships to educate borrowers.

Option One is one of 12 major mortgage lenders joining forces with the NeighborWorks ® Center for Foreclosure Solutions. Focused on foreclosure hotspots, this national partnership is supported by a national call center and a network of local non-profit partners to provide face-to-face counseling.

Option One understands that unexpected circumstances, such as unemployment, reduced income, divorce, disability, or illness may affect a person’s ability to make their mortgage payments. If you are behind in your mortgage payments, or you anticipate getting behind, we want you to be aware of various alternatives to foreclosure that may be available to you. You can access information on foreclosure avoidance and have the ability to complete a financial workout form online, and our Borrower Assistance Team member will contact you to determine which alternatives are available. We will also provide you a list of organizations and phone numbers to help you stay out of delinquency or foreclosure.

For more information, please sign on at www.OptionOneOnLine.com.

Best Practices

Best Practices Servicing Your Loan Behind the Scenes Customer Service Keeping Your Home