Best Practices

When we began our business in 1992, we started by creating a strong foundation. Even before developing a business plan, we established a set of values that we live by each day.

Do what is ethical, fair and makes good business sense. Do our best. Treat others as we want to be treated.

As a residential mortgage servicer, we know that homeownership is the cornerstone of the American dream and we recognize its importance in building wealth and improving the lifestyles of families throughout our nation.

Option One plays a significant role in the housing market and we understand our obligation to make our services as easy to understand as possible for the consumer. Further, as an equal opportunity lender and servicer, we know how much our customers rely on us for honesty, fairness and a dedication to responding to their needs and concerns. We have made a commitment to serve our customers well.

We support strong consumer protections to prevent misconduct in mortgage lending and have taken a leadership stand against abusive servicing practices, which harm not only consumers but also affect the reputations of all servicers. As responsible mortgage bankers, we comply fully with all mortgage-lending laws. These include the Fair Debt Practices Collection Act, the Real Estate Settlement Procedures Act, the Truth-in-Lending Act, the Fair Credit Reporting Act, the Fair Housing Act and the Equal Credit Opportunity Act.

When we created our Servicing Best Practices, we were guided by these laws and the principles set forth in our well-established company values. They serve as our touchstone in providing you with the highest level of service.

Best Practices

Best Practices Servicing Your Loan Behind the Scenes Customer Service Keeping Your Home